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PROCESS IMPROVEMENT SERVICES

Identifying and understanding how activities are done in your organization or team is the first step in defining your process. 

 

Why define your process?

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  • So that everyone can follow the same steps and know that the same outcome will be achieved.

  • So that the current strengths and weaknesses of that process can be identified and assessed

  • To determine how to improve activities to make people more effective, less frustrated and to better use the resources that are available​

 

WHAT KEEPS YOU UP AT NIGHT?

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Often, the difficulties and issues that are apparent are only the symptoms of the real problem.  

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Process mapping and process definition help determine the root cause of the issues so that real solutions can be discussed and implemented. Process mapping is a method and tool that is used to obtain and document information from your subject matter experts.

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Services Offered:

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  • Discussions with leadership to understand the pain points

  • Interviews with subject matter experts (mapping sessions)

  • As-Is and To-Be process maps

  • Process definition documentation

  • Implementation plan and options

  • Goals identified and measurement methods defined

Results Achieved:

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  • A means of communicating roles and responsibilities 

  • Identification of critical interfaces

  • Discovery of bottle-necks and single points of failure

  • Identification of wasted resources and time

  • Opportunities for improvement

  • A path forward for continuance improvement​

  • Every improvement must add value

PROCESS IMPROVEMENT
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