TRAINING AND WORKSHOPS
CCG offers on-site corporate training. We will talk about your training objectives and your team and customize courses to meet your needs. Some of the courses we offer include:
Process Improvement Methodologies;
A Primer
1/2 day
Overview of several different PI methodologies; how they are different and how they fit together.
Specific topics include:
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Why Implement Process Improvement?
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Overview of Models:
CMMI
ITIL V3
CMMI for Services
ISO 200000
ISO 9001:2015
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How Do They Fit Together?
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Relevant Models – A Summary
CMMI Introduction
2 days
An introduction to the SEI's Integrated Capability Maturity Model (CMMI).
Specific topics include:
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What is a CMMI?
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Process Improvement Overview
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Various representation and models
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Maturity Levels
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Capability Levels
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Details about each process area in levels 2-5
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Ratings / Appraisal
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How does CMMI fit with other models and frameworks?
Lean 101
What Is It & How Do I Make It Work?
1 day
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Introduction to Process Improvement (PI)
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Lean – Key Concepts
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Success Factors / Why Improvement Efforts Fail
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Implementation steps
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Change management / organizational management
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Measurements
Process Mapping 101
1 day
An introduction to process mapping. This is a hands-on workshop to introduce the fundamentals of process mapping to a team / organization. More process mapping experience comes from assisting with actual process mapping and documentation activities for the organization.
ITIL Overview
1 day
A summary of ITIL (Information Technology Infrastructure Library): why it is important, why you would use it and how it fits with other models
ISO 9001:2015 Introduction
1 1/2 - 2 days
An introduction to ISO 9001:2015 quality management framework.
Specific topics include:
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What is ISO 9001:2015?
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Process Improvement Overview
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Why would you want to implement ISO 9001:2015?
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Detailed discussion about each ISO 9001:2015 section:
Ratings
Appraisals
Certifications
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Details about each process area in levels 2-5
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How does ISO 9001:2015 fit with other models and frameworks?
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Understand the differences between ISO 9001:2008 & ISO 9001:2015