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TRAINING  AND  WORKSHOPS

 

CCG offers on-site corporate training.  We will talk about your training objectives and your team and customize courses to meet your needs.  Some of the courses we offer include:

Process Improvement Methodologies;

A Primer
1/2 day

 

Overview of several different PI methodologies; how they are different and how they fit together. 

 

Specific topics include:

 

  • Why Implement Process Improvement? 

 

  • Overview of Models:

CMMI

ITIL V3

CMMI for Services

ISO 200000

ISO 9001:2015

 

  • How Do They Fit Together?

 

  • Relevant Models – A Summary

CMMI Introduction

2 days

An introduction to the SEI's Integrated Capability Maturity Model (CMMI).

 

Specific topics include:

 

  • What is a CMMI?

 

  • Process Improvement Overview

  • Various representation and models

 

  • Maturity Levels

 

  • Capability Levels

 

  • Details about each process area in levels 2-5

 

  • Ratings / Appraisal

 

  • How does CMMI fit with other models and​ frameworks?

Lean 101
What Is It & How Do I Make It Work?

1 day

  • Introduction to Process Improvement (PI)

  • Lean – Key Concepts

  • Success Factors / Why Improvement Efforts Fail

  • Implementation steps

  • Change management / organizational management

  • Measurements

Process Mapping 101

1 day

An introduction to process mapping.  This is a hands-on workshop to introduce the fundamentals of process mapping to a team / organization.  More process mapping experience comes from assisting with actual process mapping and documentation activities for the organization.

ITIL Overview

1 day

A summary of ITIL (Information Technology Infrastructure Library): why it is important, why you would use it and how it ​fits with other models 

ISO 9001:2015 Introduction

1  1/2 - 2 days

An introduction to ISO 9001:2015 quality management framework.

 

Specific topics include:

 

  • What is ISO 9001:2015?

 

  • Process Improvement Overview
     

  • Why would you want to implement ISO 9001:2015?

 

  • Detailed discussion about each ISO 9001:2015 ​section:

Ratings

Appraisals

Certifications

 

  • Details about each process area in levels 2-5

 

  • How does ISO 9001:2015 fit with other models and frameworks?

  • Understand the differences between ISO 9001:2008 & ISO 9001:2015